| Security
Guarantee
Shop
Arcade is committed to safeguarding your privacy online.
We recognize your need for reasonable control of personally
identifiable information that you share with ShopArcade.
ShopArcade Pakistan Online and its partner 2Checkout.com
(payment processor) pledge that the information you enter
will not be shared with (or sold to) any outside party (
does not include fraud cases ) and that any emails you receive
from ShopArcade Pakistan Online and/or 2Checkout.com will
be related to your order
For
security reasons card numbers are transmitted directly to
the banking network for authorization. ShopArcade Pakistan
Online and 2Checkout.com do not record your card number
anywhere.
Credit
cards are processed online through the 2Checkout payment
network, account ShopArcade Pakistan Online and charges
will appear on your credit card bill or bank statement under
the name: 2Checkout.com Inc.
Refund Policy
Replacement
- items not received in good condition
In case of perishable items, the request for replacement
should be submitted within 24 hours of receipt of the items.
In case of all other items, the request for return / exchange
should be submitted within 48 hours of receipt of the items.
There are no extra shipping charges for the delivery of
replacement items.
Refunded
FULL (If not deliver on Exact Date)
We will be refunded in full , if the items not Deliver on
exact/delivery date
Please
place your order at least 48 hours before delivery. Late
placement of order & Late Approval of the Credit are
not included in refund .
Invalid Address / Tel No. , Strikes / Other Casualties also
not included in refund
Refund against non-delivery (delivery through courier)
For delivery of goods through courier, our logistics partners
will attempt delivery of the items twice. Incase the delivery
is not executed during all the two attempts, due to recipient
not available/premises locked, etc., the customer shall
still be charged for the order. In case the delivery is
not executed at all, the customers can request for refund
against the non-delivered items.
Refund
against non-delivery (cakes and flowers)
For delivery of cakes and flowers the delivery of items
will be attempted only once. Being perishable in nature,
neither shoparcade.com nor our enabling partner will be
able to provide any refund against such items. However if
for some reason the deliveries are missed or have not been
attempted, the customers can request for a refund against
the non-executed deliveries.
Refund
against cancelled orders
For all the approved cancellations the order amount will
be refunded in full .Customer have to inform within 24 hours
after placement of order.
Partial-Refunds
In case of multiple goods being ordered, if the delivery
is not done for certain items, customers will be refunded
against the non-delivered goods or services
Ordering
/ Delivery Policy
Please
place your order at least 48 hours before delivery.
Payments
can be made thru:
1) Credit Card
2) Wire Transfer
3) Bank Draft
Delivery
is subjected to approval and confirmation of your credit
card.
We
do our best to deliver the gift on specified date, but sometimes
we may fall short, due to :
Late placement of order
Late Approval of the Credit Card
Invalid Address / Tel No.
Strikes / Other Casualties
All
gifts are wrapped and delivered along with a greeting card
and will carry a line saying : "Thru the courtesy of
Shoparcade Online"
Delivery
Confirmation / Credit Card Decline Email will be sent to
you.
Payment Options
Credit
Card
We accept all major International credit cards like American
Express, VISA, MasterCard and Discover credit. The authorization
is done via the online payment gateway 2checkout.com.
2checkout.com
also accept
Electronic Check Drafts - also known as ACH or Digital Checks.
FXSource - Direct electronic funds transfer service.
(for
using these methods , must order 3-4 days before delivery
date)
Demand Drafts, Checks , Bankers Check
Customers
who do not have the option or do not wish to use their credit
card for payment can choose to send their payments through
checks / demand drafts / pay orders / bankers check. Send
the payment to “Virtual Services ” For complete
information please send an email to us at info@shoparcade.com
Please note that payment via the above modes can delay your
orders after the realization of the payment in our account.
Wire/Tele
Transfer
Customers interested in payment through this mode may contact
us for details.(info@shoparcade.com)
Western
Union/Money Gram
Customers interested in payment through Western Union/Money
Gram may contact us for details.(info@shoparcade.com)
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